Support

Open Settings (the gear icon, top-right of the game screen) and tap Restore purchases. It's also in the Store. Make sure you're signed in with the same Google account (Android) or Apple ID (iPhone/iPad) you used to buy it, and that you're online. Remove ads is tied to that account, so it comes back after a reinstall or on a new device.

Coin packs are used up when they're added to your game, so there's nothing left for the store to restore. If you paid for a pack but the coins never arrived, reopen the game while online; it finishes any purchase that didn't complete. If they still don't appear, email us with the order number from your Google Play or Apple receipt.

Banner ads and the full-screen ads between levels. Ads you choose to watch for a reward (for example extra coins) stay available, and you never have to watch them.

Your progress is saved on your device, so uninstalling the app or clearing its data deletes it, and we have no copy to restore. (The Facebook version keeps progress in your Facebook cloud save.) Purchases are different: see "Remove ads" above.

Tap Hint to see exactly which dot to move and where. If you're really stuck, the scissors cut one string clean out of the web. There's no way to fail a level, so take your time.

Tangle has no accounts. You can change your ad consent in Settings → Data Privacy (EEA, UK and Switzerland) or your device's tracking and ad settings. See the Privacy Policy for what data is collected, and how to delete your data.

Purchases are processed by Google Play or Apple, so refunds are requested from them: on Android at play.google.com (Order history), on iPhone and iPad at reportaproblem.apple.com.